Privacy Policy

Last updated: April 9, 2026

Origin Research Labs ("we," "us," or "our") operates the website originresearchlabs.com. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website or interact with us via SMS, email, or other channels.

1. Information We Collect

We may collect the following types of information:

• Personal Information: Name, email address, phone number, shipping address, and billing information you provide when placing an order, creating an account, or contacting us.
• Order Information: Products purchased, order history, payment method details (processed securely by our third-party payment processor — we do not store full credit card numbers).
• Device & Usage Data: IP address, browser type, operating system, referring URLs, pages viewed, time spent on pages, and other analytics data collected automatically when you browse our site.
• Communication Data: Records of your correspondence with us, including SMS messages, emails, and contact form submissions.

2. How We Use Your Information

We use the information we collect to:

• Process and fulfill your orders, including shipping and delivery
• Send order confirmations, shipping updates, and delivery notifications
• Respond to your inquiries and provide customer support
• Send transactional SMS messages related to your account and orders (with your consent)
• Send occasional marketing communications about new products, promotions, or company updates (only with your explicit opt-in consent)
• Improve our website, products, and services
• Detect and prevent fraud or unauthorized activity
• Comply with legal obligations

3. SMS Opt-In and Messaging

By providing your phone number and checking the appropriate consent boxes on our contact or checkout forms, you agree to receive text messages from Origin Research Labs. There are two categories of SMS communications:

• Transactional Messages: Order confirmations, shipping updates, account notifications, and appointment reminders. Message frequency varies based on your activity.
• Marketing Messages: Promotional offers, new product announcements, and special discounts. Message frequency will not exceed 2 times per month.

Message and data rates may apply depending on your mobile carrier and plan. You can opt out of SMS messages at any time by replying STOP to any message. For help, reply HELP or contact us at contact@originresearchlabs.com.

Your consent to receive SMS messages is not a condition of any purchase. You may purchase products without opting in to SMS communications.

4. Cookie & Tracking Practices

We use cookies and similar tracking technologies to enhance your experience on our site:

• Essential Cookies: Required for site functionality, such as maintaining your shopping cart and session state.
• Analytics Cookies: We use Google Analytics (GA4) to understand how visitors interact with our site, including page views, traffic sources, and user behavior. This data is aggregated and anonymized.
• Advertising Pixels: We use the Meta (Facebook) Pixel to measure the effectiveness of our advertising campaigns and to serve relevant ads. This may collect data about your browsing behavior on our site.

You can control cookie preferences through your browser settings. Disabling cookies may affect site functionality.

5. Data Security and Handling

We implement industry-standard security measures to protect your personal information, including:

• SSL/TLS encryption on all pages of our website
• Secure third-party payment processing (we never store credit card numbers)
• Access controls limiting employee access to personal data on a need-to-know basis
• Regular security reviews of our systems and practices

While we take reasonable measures to protect your data, no method of electronic transmission or storage is 100% secure. We cannot guarantee absolute security.

6. Data Sharing and Disclosure

We do not sell, rent, or trade your personal information to third parties. We may share your information with:

• Service Providers: Payment processors, shipping carriers, email/SMS platforms, and analytics providers who help us operate our business. These providers are contractually obligated to protect your data.
• Legal Requirements: When required by law, subpoena, court order, or governmental regulation.
• Business Transfers: In the event of a merger, acquisition, or sale of assets, your information may be transferred as part of that transaction.

7. Your Rights

Depending on your location, you may have the following rights regarding your personal data:

• Access: Request a copy of the personal data we hold about you.
• Correction: Request that we correct inaccurate or incomplete data.
• Deletion: Request that we delete your personal data, subject to legal retention requirements.
• Opt-Out: Unsubscribe from marketing emails or SMS at any time by clicking "unsubscribe" or replying STOP.
• Data Portability: Request your data in a structured, machine-readable format.

To exercise any of these rights, contact us at contact@originresearchlabs.com.

8. Mobile Information Sharing

We do not share, sell, or provide your mobile phone number or any personal information collected through SMS opt-in to third parties or affiliates for marketing or promotional purposes. Your mobile information will only be used for the purposes described in this policy — specifically, to send you the transactional and/or marketing messages you have consented to receive.

9. Children's Privacy

Our website and products are intended for individuals 18 years of age or older. We do not knowingly collect personal information from anyone under 18. If we learn that we have collected data from a minor, we will delete it promptly.

10. Changes to This Policy

We may update this Privacy Policy from time to time. Changes will be posted on this page with an updated "Last updated" date. Your continued use of the site after changes constitutes acceptance of the revised policy.

11. Contact Us

If you have questions about this Privacy Policy or your personal data, contact us at:

Origin Research Labs
Email: contact@originresearchlabs.com
Phone/SMS: +1 (507) 461-8427